Refund policy

Return Policy

At Two Twenty-Three, we take pride in curating premium active-meets-luxury pieces. If your purchase doesn’t meet expectations, we offer flexible return options to ensure your satisfaction.

Return Eligibility

  • Full-Price Items (no discounts applied): Eligible for return within 14 days of delivery.

  • Sale or Discounted Items (including first-order or brand promos): Returnable within 7 days of delivery.

  • Final Sale Items: Not eligible for return or exchange. This includes items explicitly marked as “Final Sale” on collection pages.

To qualify for a return, all items must be:

  • Unworn, unwashed, and in original condition

  • Tags attached and in original packaging

  • Accompanied by proof of purchase

Return Options

  • In-Store Returns: Always complimentary at our Hoboken boutique.

  • Mail-In Returns:

    • Free for domestic orders over $250

    • $8 return shipping fee for orders under $250 (deducted from your refund)

To initiate a return, either email us at info@twotwenty-three.com or manage your return through our self service portal here for instructions and a return label. Items returned without prior approval may be rejected.

Non-Returnable Items

  • Final sale items

  • Gift cards

  • Personal care or beauty items

  • Swimwear

  • Custom or special orders

Exchanges

If you need a different size or style, we recommend placing a new order and returning the original item. This ensures faster turnaround and product availability.

Price Adjustments

Because of the exclusive nature of our assortment and limited stock levels, we are unable to offer price adjustments on prior purchases. The best way to ensure size availability and secure the piece you love is to purchase at the time of release. We appreciate your understanding and your trust in our tightly edited collection.

Damaged or Incorrect Items

Please inspect your order upon arrival. If something is not right, such as a defect, incorrect item, or damage in transit, contact us immediately so we can make it right.

European Union Customers

Customers in the EU are entitled to a 14-day “cooling off” period. EU-based orders may be canceled or returned within 14 days for any reason. Items must meet the return conditions listed above.

Refund Timing

Once your return is approved and received, refunds will be issued to your original payment method within 15 business days. Please allow additional time for your bank to process the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, contact us at info@twotwenty-three.com or call 551-331-5116.